Booking Policies
What are the requirements to work with you?
• Must have high-resolution branding images (clear, no filters, well-lit)
• Must have a clear vision of your brand direction and target audience.
• Must complete branding questionnaires in their entirety
I don't have High-Quality Images for my brand, Can I still work with you?
High-quality images are a staple in creating premium branding materials that leave a lasting impression on your audience. We take pride in creating the best quality possible, and so, we can not accept bookings for branding packages, websites, or marketing materials without your images meeting the quality criteria.
If you are unable to obtain high-quality images prior to booking, and you are a product-based business, you have the option of shipping your product to our studio to have professional images taken at an additional rate.
Stock Images will not be used in custom work.
Terms & Conditions Acceptance
You (the client), agree that you have read, agreed, and fully comprehend the material presented to you. You also agree that you AGREE to all terms and conditions once you check out, which gives consent that you have read, agreed, and fully comprehend this information.
Deposits & Payments
• All payments must be submitted through PayPal, CashApp, or via this website.
• FULL payments must be provided in order to begin the project; if requested, 50% down-payments may be considered.
• All payments, including deposits are NON-REFUNDABLE. In the event that Octavia Design Co. decides to cancel a project due to personal circumstances, that is the only time a refund will be given.
• Remaining balances are due before final files can be sent; if a client fails to submit their balance, they will not receive their project until it has been received.
Refunds & Cancellations
• Under no circumstance are refunds given. All projects are non-refundable.
• If you would like to cancel a project for any reason, please contact Octavia Design Co. as soon as you can. It should also be noted that you will not be given a refund if you decide to terminate your project; if you would like to re-book, full payment must be submitted again.
• In the event that a client is difficult to work with, Octavia Design Co may decide to end any current projects with that client & issue a refund.
• If documents (i.e. contract, questionnaires, etc) have been sent over to begin a project, but the client has not responded in 7 days, the project will be cancelled & no refund will be given due to lack of communication.
Turnaround Times
• A project's turnaround time begins based on the date provided via client portal, not the exact day booked.
• Turnaround times are not inclusive of weekends - only weekdays; holidays are not included, either.
• Turnaround times are subject to extensions if clients have not submitted all necessary information to begin/continue/finish projects.
• Rush fees can be applied on services for an additional $50; Website Design services are not allowed to have rush fees applied.
Communication
• All communication must be done within a timely manner by both client & designer.
• If a client has not communicated/submitted all information within 14 days of forms being sent, their project will be subject to an inconvenience fee of $50. This must be paid in order to continue the project.
• If a client has not communicated with Octavia Design Co for 30 days, the project will be terminated & the client will no longer be allowed to book.
• All information must be submitted within 1 week of booking; if this is not done, a late fee of $10 will be charged to the client's balance.
Files & Revisions
• All clients will receive the following file formats depending on their requested services:
.jpg, .png, .pdf
• .AI & .PSD files will not be provided to clients unless request.
• All drafts will be watermarked by Octavia Design Co before client's approval on final design.
• Octavia Design Co reserves the right to post any content made unless the client has requested a Copyright Transfer Agreement, in which the contract will be sent to the client to sign.
• Clients are given 3 free revisions - color changes, font changes etc. After these have been exceeded, a $10 fee per revision will be charged.
• Revisions take 1-3 business days to complete but can take up to 5 depending on workload!
Please also understand communication is key. Once you send information for any work, that's when we're able to begin working. Delayed responses for design work can affect design turnaround.
• Redesign & revision are different - a revision is a minor change (like a color/font/wording), whereas a redesign is a major change (concept, layout, etc). Redesigns are an additional $40 & will be applied per design.
*For logo designs, if a client wants more logo concepts, it will be a redesign fee imposed.*
• Once a client has approved of a design & final files are sent, no additional revisions can be made. If a client needs a revision, a redesign fee will be applied.
DISPUTES/CHARGEBACKS
If you, the client, for some reason decided that you want to dispute our order without communicating with us first to fix the problem, you WILL BE BANNED and SUED. You will not be able to book again! Please communicate with us first because we want to make sure all of our clients are satisfied!